Yes, one or more baby seats are available on request.
Yes, they are guaranteed as long as all the information provided on the booking form is correct and you have received confirmation of the transfer by email.
Yes, all our drivers are licensed to perform this type of service.
Flights, trains and boats are monitored at all times, so you don’t have to worry about contacting us. Normally the waiting time is 1 hour from landing and 30 minutes for trains. After this period of time, our driver is authorised to leave.
If the flight is delayed before departure, you must inform us, and we will reschedule the pick-up time within 3 hours. A supplement will be added for night flights.
Fill out the form on our website to book. Once you have made your reservation, we will send you a confirmation email with an emergency number where you can contact us in case of problems.
Up to 72 hours before the service, the booking can be changed without penalty; after this time, a new reservation must be made and the previous one cannot be refunded.
In case of cancellation within the deadline, the refund will be made within a maximum of 15 days to your credit card and the deposit will depend on your bank circuit.
Transfers can be booked at least 72 hours in advance.
Airports: 1 hour from the effective landing time of the flight.
Cruise ports: 1 hour from the effective time of ship docking.
Train stations: 30 minutes from the actual time of arrival of the train.
Hotels and flats: 15 minutes from the time indicated at the time of booking.
If for any reason you need more time, please call the contact telephone number on the booking. In this case, supplements may apply.
The number of seats indicated for each vehicle is the maximum number of people who can travel in addition to the driver.
One large suitcase (23 kilos) plus one carry-on. In the case of additional luggage, please let us know at the time of booking.
The driver will be at the meeting point and will have a sign with your name on it, the name entered on the booking form.
On the booking form you must fill in the field specifying the departure time of your flight, therefore you will see the exact pick-up time indicated.
Yes, “Transfer in Italy” is available 24 hours a day, all year round, but from 21:00 to 08:00, a 25% night supplement will be applied. Christmas Day, New Year’s Eve or Easter may be subject to change.
Yes, in order to request an invoice, you must register on our website and provide full company details.
In order to transport a wheelchair or sports equipment, it is necessary to book the van service. The wheelchair must be foldable.
These special requests must be indicated at the time of booking.
No, our services are private services, and are not shared with any passenger not listed on the booking form.
All vehicles in our fleet are premium, Mercedes E-Class, Mercedes S-Class ( supplement is required), Mercedes V-Class, Mercedes Sprinter.
